General Manager (Lincoln City, OR)
A fast growing Hospitality Management Company is seeking a Hotel Manager for a position in Lincoln City Oregon. We are looking for an experienced operator with passion for inspiring a team to deliver a remarkable guest experience. Must be a self driven leader with the capacity to operate with an owner’s mindset. Must have Hotel Management experience.
• Location: Lincoln City, OR
• Compensation: Based on Experience — Salary + Bonus + Vacation + Opportunity to Advance
•Principals only. Recruiters, please don’t contact this job poster.
•Please, no phone calls about this job!
•Please do not contact job poster about other services, products or commercial interests.
SUMMARY: Oversees, directs and manages property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, labor, sales/marketing, property appearance, and profit/financial control. Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.
Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.
Responsible for preparation of property budget and forecasts.
Manage labor standards and property level expenses to achieve maximum flow through to the bottom line profit.
Explains and manages financial activities. Reconcile all financial accounts.
Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.
Works with Director of Operations and owners to assist in sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.
Make sales calls as outlined by the Director of Operations and/or owners.
Identifies and seeks out potential business in local market. Maintains relationships with local businesses and key people to increase the company’s visibility within the local market.
Coordinates and implements sales and marketing activities of the property.
Promotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to all associates.
Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.
Recruits qualified applicants. Trains employees in accordance with company standards.
Motivates and gives direction to all employees.
Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.
Adheres to federal, state and local laws employment related laws and regulations.
Manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc.
Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations.
Ensures that employee related issues are resolved in a manner consistent with company policies.
Mentors and develops front desk staff; provides learning opportunities by assigning new tasks in all General Management responsibilities; evaluates employee’s strengths and weaknesses and provides training to optimize guest satisfaction and operational goals.
Performs duties in all aspects of hotel operations whenever needed.
Inspects and documents repairs and cleanliness of property with Director of Operations to ensure optimum upkeep and repair, room cleanliness and overall property appearance.
Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties as needed to ensure the optimum operation of the property.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION and/or EXPERIENCE:
Minimum three years related hospitality management experience required; 4-year degree highly preferred. .
Ability to read and speak the English language and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization. Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property. Conversational Spanish would be beneficial.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Basic knowledge of budgets and financial statements.
Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to manage and direct a staff to perform daily job tasks.
ORGANIZATION AND TIME MANAGEMENT SKILLS:
Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The employee is frequently required to travel within the local community. Infrequent travel from one city to another is required which may necessitate air travel.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
The noise level in the work environment is usually moderate.