26 Jun 2014

BAR SERVERS AND WAITERS

AMERICAN QUEEN STEAMBOAT COMPANY Full-Time

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Job Description

This position is an onboard position. Candidate will live onboard the boat in the assigned crew areas. They will be on an 8-10-week on/2-week off rotation, meaning they will live entirely on the vessel for 8-10 weeks (including weekends), then have 2 weeks off. This position requires a clean background and drug screen. Our company prides itself on customer service, professionalism, and neat appearance. Candidates with previous cruise industry experience and four-star service experience are encouraged to apply.

ESSENTIAL FUNCTIONS – the following are essential functions of the job but are not all-inclusive.

• Serves meals to patrons according to established rules of etiquette, working in formal setting – presents menu to diner, suggests dinner courses, appropriate wines, and answers questions regarding food preparation.
• Relays orders to kitchen and serves courses from kitchen and service bars.
• Garnishes and decorates dishes preparatory to serving.
• Observes diners to respond to any additional requests and to determine when meal has been completed.
• Totals bill and accepts payment or refers patron to Cashier.
• May carve meats, bone fish and fowl, and prepare flaming dishes and desserts at patron’s table.
• Presents a professional appearance at all times: complying with Great American Steamboat Company and uniform and grooming standards.
• To comply with all service standards when in passenger areas and at all times when dealing with passengers directly.
• Maintain safe and sanitary conditions at all times. All FDA, Coast Guard and Maritime Security guidelines are to be followed at all times.
• Reports any maintenance issues found in assigned areas. This should become routine and awareness second nature when walking through the vessel.
• To stay personally current on cruise events and programs in order to answer any passenger questions.
• Maintain a level of courtesy and professionalism in conversing with all passengers, co-workers and management at all times.
• Required to attend all meetings scheduled by management.
• To read and follow all memos/directives as issued by company management.
• Perform duties as instructed by your supervisor or company management.

MINIMUM REQUIREMENTS

• High school diploma or equivalent
• Excellent verbal and written communications skills
• Be well-organized and able to work well under pressure
• Hotel and/or Cruise industry experience preferred
• Submit to and pass alcohol and drug tests including but not limited to pre-employment, random, and post-accident testing
• Ability to maneuver tight quarters of the boat including many stairs, crew areas, engine room, and rooms without windows
• Living onboard the boat in close quarters with fellow co-workers for 8-10 weeks at a time

WORKING CONDITIONS

• Outside conditions, extreme heat, cold, rain, and wind
• Marine operation subject to varied wake and motion
• Living and working aboard a vessel in a high energy environment for long periods at a time
• Moderate noise level

Markets: Portland. Job Categories: Floor. Job Types: Full-Time. Job expires in 1 day.